Support

Getting help, and what to expect

We acknowledge every support request within 1 business day during business hours. Warranty cover applies for 30 days after delivery acceptance.

Email — the fastest route

Write to support@udayanit.com with your Project ID in the subject line. Email is tracked and gives us the detail we need to act on the first reply.

Call +1 (302) 580-8233 during business hours for urgent issues affecting a live site or an active campaign.

Monday – Friday, 9:00 AM – 6:00 PM Eastern Time (ET, UTC−5/−4). Requests received outside these hours are picked up on the next business day.

Billing questions, invoice copies and refund requests go to the same address. Include the invoice number so we can locate the payment.

Response targets

Targets are measured during business hours and apply to acknowledgement. Resolution time depends on the nature of the issue.

Severity 1 — Site or application down

Acknowledged within 4 business hours

Production is unavailable, checkout is broken, or data is at risk. We start work immediately on acknowledgement.

Severity 2 — Major function impaired

Acknowledged within 1 business day

A key feature is failing but the site or application remains usable. Fix targeted within 3 business days.

Severity 3 — Minor issue or question

Acknowledged within 1 business day

Cosmetic issues, small content changes and general questions. Scheduled into the next available slot.

Billing and refund requests

Acknowledged within 3 business days

Resolution targeted within 10 business days, per our Refund & Cancellation Policy.

Email support@udayanit.com with your Project ID and a description of the issue.
If you have not had an acknowledgement within one business day, reply to the same thread with "ESCALATE" in the subject line.
If the issue is still unresolved after 5 business days, call +1 (302) 580-8233 and ask for the account owner.
For unresolved billing disputes, follow the process in our Refund & Cancellation Policy before contacting your card issuer.

Udayan Chakma, LLC — 1111b South Governors Avenue, STE 20887, Dover, DE 19904, United States

Tell us what you need. You will get a written scope, a price in USD and a milestone schedule — no payment until you approve it.