Delivery & Service Policy

• Staging URL — you receive access to a private staging environment early in the build, and it stays available throughout the project for review.
• Production deployment — on final approval we deploy to your production environment, or to hosting we provision on your behalf where the Proposal includes it.
• Handover package — source code repository access or archive, deployment notes, environment variable list, credentials transfer, third-party account ownership transfer, and a short written walkthrough or recorded screen share.
• Delivery notification — a written email to your registered address confirming what was delivered and starting the acceptance window.

• Starter Website — 14 calendar days from commencement.
• Business Website — 25 calendar days from commencement.
• E-commerce / Custom Website — 40 calendar days from commencement.
• Web application MVP — 45 calendar days from commencement.
• Full web application — 90 calendar days from commencement.
• Enterprise applications — quoted after a discovery phase.
• Digital marketing — onboarding within 5 business days of the first payment; campaigns live within 10 business days; reporting per your plan.

Timelines are calendar days measured from the date the first milestone payment clears and all required client materials are received, whichever is later. They assume feedback and approvals within 5 business days as set out in our Terms of Service.

• Text content, images, logos and brand guidelines, or written approval for us to source alternatives.
• Domain registrar access, DNS control, and hosting credentials where we deploy to your infrastructure.
• Access to third-party accounts required for integration, such as analytics, CRM, payment or advertising platforms.
• A named decision-maker able to approve deliverables.
• Timely responses to written requests for feedback or information.

• After 14 calendar days without a response to a written request, we send a formal reminder.
• After 30 calendar days, the project is paused and its schedule slot is released.
• After 60 calendar days, the project is archived. Work product is retained but no longer actively maintained.
• Reactivating a paused or archived project requires a reactivation fee of 10% of the remaining project value, plus re-quoting of any work affected by elapsed time, and is subject to current availability.
• Payments already made for completed milestones are not refunded during a pause or archive.

• We send the delivery notification to the email address recorded in the Proposal.
• You have 7 calendar days to review and submit a written revision request covering anything that does not match the agreed scope.
• In-scope defects are corrected and a new delivery notification is issued, starting a fresh 7-day window for those items.
• Out-of-scope requests are quoted as a change order and do not pause the acceptance window for the delivered items.

A 30-day bug-fix warranty applies to the delivered work, excluding new features and changes made by you or a third party. Ongoing maintenance, hosting management and content updates are available as a separate monthly agreement. Contact support@udayanit.com to arrange it.